Returns Policy (Businesses and Consumers)
We understand that occasionally or for some reason you may wish to return a product to us.
We therefore offer a 14 day returns policy to enable you to return products to us in appropriate circumstances. This does not affect any statutory rights you may have (such consumer rights under the Consumer Protection (Distance Selling) Regulations 2000).
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
- we receive the returned product within 14 days following the date of receipt of the product;
- the returned product is unused, in its original (unopened) packaging (with any seal or packaging intact), and otherwise in a condition enabling us to sell the product as new;
- you comply with the returns procedure set out below; and
- none of the exclusions set out below apply.
- Returns Procedure
- In order to benefit of your rights under this returns policy, you must:
send an email to is: email@example.com stating that you wish to return a product you purchased from us.
- we will then send you a ‘Returns Form’ to complete. You will be asked to provide us various types of information to help us process the return including your details, our Order number / Invoice number and exactly what it is you want to return to us.
- once we have received and checked your completed ‘Returns Form’ we will allocate a ‘Returns Authorisation Number’ to your return.
- the product can now be returned to us. A copy of your ‘Returns Form’ must be securely attached to the product with the ‘Returns Authorisation Number’ to identify who the return is from.
- We will provide you the Returns Address and item/s must be sent by recorded delivery
- You will be responsible for paying the carriage costs associated with returns under this policy.
The following kinds of products may not be returned under this policy:
- any product specifically to your specification;
- any product made to order.
- We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy including the original delivery charges and excluding the costs of returning the product to us.
- We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
- We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.
- Improper Returns
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
- we will not refund or exchange the product;
- we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
- if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.